Communication Policy

Our preferred method of communication with our patients is via telephone or in person. We will return our patients phone calls as soon as possible and in any case within a time period not exceeding 24 hours.

We are committed to partnering with you to ensure your long term healthcare. We will include you in our reminder system so that we can contact you in relation to preventative health services appropriate to your care. If you do not wish to be contacted via telephone or mail as part of our reminder system, please advise us accordingly.

Patient Feedback

We welcome and value your feedback and are committed to continuous improvements of our practice. A suggestion box is located on the front reception desk. Our team will review your suggestions on a weekly basis and will contact you to confirm our response to your feedback.

Complaints

If you have a complaint, please discuss this with  your doctor and we will ensure that it is dealt with promptly and appropriately. In the event that your complaint is not dealt with to your satisfaction, you may escalate it  accordingly to the following authority:

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The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838

Complaints and enquiries line: (08) 6551 7600
Administration: (08) 6551 7620
Fax: (08) 6551 7630
Country Free Call: 1800 813 583
TTY: (08) 6551 7640

Email: mail@hadsco.wa.gov.au